Shipping Policy

We ship to the following areas in Peru:

• Metropolitan Lima: All districts within the province of Lima, including Central Lima, North Lima, South Lima, East Lima, and Callao.
• Major Peruvian cities: Arequipa, Trujillo, Chiclayo, Piura, Cusco, Huancayo, Ica, Tacna, Cajamarca, Chimbote, Iquitos, Pucallpa, Huánuco, Ayacucho, Juliaca, among others.
• Nationwide shipping: Through Olva Courier, we cover most provincial capitals and major districts nationwide.

Some remote provinces and rural areas may have restrictions or extended delivery times. If your address is in a remote area, please contact our support team to verify coverage before purchasing.

Estimated delivery times based on your location:

• Metropolitan Lima: 24 to 72 business hours. For express shipping in selected districts, same-day delivery may be available if the order is confirmed before 11:00 AM.
• Major cities outside Lima: 3 to 7 business days, depending on the destination city and availability of flights or transport routes.
• Remote areas: 7 to 15 business days, depending on the logistics provider's dispatch frequency to the locality.

Important: Orders placed after 2:00 PM are processed the next business day. Saturdays, Sundays, and public holidays do not count as business days for delivery time calculations.

Our shipping rates are:

• Metropolitan Lima — Standard shipping: S/ 12.90 (delivery within 24-72 business hours).
• Metropolitan Lima — Express shipping: S/ 24.90 (same-day delivery for orders confirmed before 11:00 AM, available in selected districts such as Miraflores, San Isidro, Surco, La Molina, San Borja, and Barranco).
• Outside Lima: Starting from S/ 19.90, variable based on weight, dimensions, and destination. The exact cost is automatically calculated in your shopping cart.

Free shipping!

• Orders over S/ 199.00 in Metropolitan Lima.
• Orders over S/ 299.00 nationwide.

The shipping cost is clearly displayed before you confirm payment, so you can review it with no obligation.

When receiving your order, we recommend following these steps:

1. Inspect the package before signing: Check that the packaging is not damaged, opened, wet, or showing signs of tampering.
2. If the packaging is damaged: Do not accept the product. Report the issue to the courier and contact us immediately to arrange a solution.
3. If the product is in good condition: Sign the delivery note as proof of acceptance.

Important: After signing the delivery note, only warranty claims or manufacturing defect claims will be processed. Transport damage must be reported before signing.

You may authorize a third party to receive your order, provided they are over 18 years old and present their National Identity Document (DNI). You must provide us with the authorized person's full name and DNI number at the time of purchase or before dispatch.

Our delivery service is subject to the following conditions:

• Large or heavy items: Delivery includes transport up to a maximum of 3 floors via stairs. If access is not feasible (very narrow staircases, out-of-service elevators), delivery will be made on the ground floor or at the building entrance.
• Courier limitations: Delivery personnel are NOT authorized to disassemble doors or windows, nor to use pulleys, ropes, or external lifting systems to bring products inside.
• Installation and assembly: The courier does NOT install or assemble products. They exclusively deliver the package to the indicated address. For assembly and installation services, please check availability and additional cost with our support team.
• Restricted zones: We do not ship to areas considered high-risk by our logistics providers. If your address is in a restricted zone, we will notify you to arrange an alternative.

For deliveries outside Metropolitan Lima, we work with transport agencies:

• Primary agency: Olva Courier, with coverage across all 25 regions of Peru.
• Agency selection: At checkout, you can choose your preferred agency from the options available for your location.

Required information for shipping:

• Recipient's full name (must match DNI).
• DNI number.
• Exact delivery address (include references such as façade color, nearby stores, etc.).
• Contact phone number (preferably with WhatsApp).

Estimated delivery time varies by destination (3 to 15 business days). The customer bears the shipping cost according to the selected agency's current rate, which is displayed before payment confirmation.

Once your order is dispatched, you will receive a tracking code to monitor your shipment in real time through the agency's website.

We offer free in-store pickup at our showroom:

• Address: Av. José Pardo 601, Miraflores, Lima.
• Business hours: Monday through Saturday, 10:00 AM to 7:00 PM. Closed on Sundays and public holidays.

Pickup process:

1. Select the "In-store pickup" option at checkout.
2. You will receive an email confirmation when your order is ready for collection.
3. Present your DNI and proof of purchase (receipt or electronic invoice) at the time of pickup.

Important conditions:

• You have a maximum of 5 business days to pick up your order from the availability notification.
• If not collected within the deadline, the order is automatically canceled and a refund is processed, minus the corresponding administrative fees.
• Orders are not delivered to individuals under 18 years of age, even with authorization.
• If a third party picks up on your behalf, they must present their DNI and a simple authorization letter signed by the purchaser.

The following conditions apply to all our shipments:

• Correct address: The customer is responsible for providing a correct and complete delivery address. We are not liable for delays or failed deliveries due to incorrect or incomplete addresses.
• Failed deliveries due to customer fault: If the courier cannot complete delivery due to an incorrect address, recipient absence, or incorrect contact details, a single redelivery will be scheduled at no additional cost. If the second delivery also fails, the order returns to our warehouse and the customer must bear the new shipping cost for a third attempt.
• Unavailable product: If a product is not available after purchase, we will contact the customer within 48 hours to offer an exchange for a similar product or a full refund.
• Force majeure: We are not liable for delays caused by factors beyond our control, such as natural disasters, transport strikes, government restrictions, or extreme weather conditions.

To coordinate deliveries, track your order, or resolve any shipping inquiries, contact us via WhatsApp at +51 999 888 777 or through our live chat during business hours.