Terms and Conditions

Access to and use of the Cat E-commerce website implies full and unreserved acceptance of these Terms and Conditions. If you do not agree with any of the terms set forth herein, please refrain from using our services.

We reserve the right to modify these terms at any time. Modifications will take effect upon publication. It is your responsibility to review this page periodically.

To make purchases on our site, you must be of legal age and have the legal capacity to contract under applicable Peruvian law.

To access all features of our store, you must create an account by providing truthful, accurate, and complete information. You are responsible for maintaining the confidentiality of your password.

Cat E-commerce reserves the right to suspend or cancel accounts that contain false, incomplete information or that violate our terms of use.

The user is responsible for all activities that occur under their account. If you detect unauthorized use, you must notify us immediately.

All prices published on our site are expressed in Peruvian Soles (S/) and include VAT (IGV), unless otherwise stated. Prices may be modified without prior notice, but such changes will not affect orders already confirmed.

Product images are for reference only. While we strive to display colors and features as accurately as possible, slight variations may occur due to your screen settings.

Product availability is subject to stock. If a product is not available after purchase, we will notify you and process the corresponding refund.

The purchase process consists of the following steps:

• Select the desired products and add them to your shopping cart.
• Review your order summary, including quantities, prices, and shipping costs.
• Enter or confirm your shipping address and contact details.
• Select your preferred payment method.
• Confirm and complete the payment.

Once payment is confirmed, you will receive an email with your order details and tracking number.

Cat E-commerce reserves the right to cancel orders that present irregularities or inconsistencies in the data provided.

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, and Diners Club through our secure payment gateway.
• Yape and Plin: Instant payments from Peru's leading digital wallets.
• Bank transfer: BCP, BBVA, Interbank, and Scotiabank.
• Cash on delivery: Available for Metropolitan Lima (subject to availability).

All transactions are processed through encrypted connections (SSL) and comply with PCI DSS data security standards.

We ship nationwide across Peru through our logistics partners. Estimated delivery times are:

• Metropolitan Lima: 1 to 3 business days.
• Other regions: 3 to 7 business days, depending on location.

Shipping costs are calculated based on destination, weight, and package dimensions. This amount is displayed before you confirm your purchase.

We offer free shipping on orders over S/ 199.00 in Metropolitan Lima and S/ 299.00 nationwide.

The customer is responsible for providing a correct and complete delivery address. We are not liable for delays caused by incorrect addresses or recipient absence.

Our returns and exchanges policy allows you to request:

• Size or model exchange: Within 15 calendar days after receiving your product. The item must be in perfect condition, with original tags and unworn.
• Return for buyer's remorse: Within 7 calendar days after delivery. The product must be unused and in its original packaging.
• Return due to manufacturing defect: Covered by the legal 30-day warranty. We handle the exchange or refund at no cost to the customer.

Shipping costs for size or model exchanges are borne by the customer. In case of manufacturing defects, Cat E-commerce covers all costs.

Refunds are processed through the same payment method used for the purchase, within 5 to 10 business days.

Cat E-commerce complies with the Personal Data Protection Law (Law No. 29733) and its regulations. The personal data you provide is treated confidentially and used exclusively for:

• Processing and delivering your orders.
• Sending communications related to your purchase.
• Improving your browsing experience and personalizing offers (with prior consent).

We do not share, sell, or rent your personal information to third parties without your explicit consent, except as required by law.

You may exercise your rights of access, rectification, cancellation, and objection by writing to privacy@catecommerce.pe.

For any inquiries, complaints, or requests related to these Terms and Conditions, you may contact us through:

• Email: support@catecommerce.pe
• WhatsApp: +51 999 888 777
• Live chat: Available on our website Monday through Friday from 9:00 AM to 6:00 PM.

These Terms and Conditions are governed by the laws of the Republic of Peru. Any dispute arising from their interpretation or enforcement shall be submitted to the jurisdiction of the courts and tribunals of Lima.

Company Name: Cat E-commerce S.A.C.<br/>Tax ID (RUC): 20123456789<br/>Registered address: Av. José Pardo 601, Miraflores, Lima, Peru.